We have confirmation from our telecommunications partner that their systems are fully operational. We are noticing the same on our end.
Posted Sep 01, 2026 - 15:18 PDT
Update
We have confirmation from our telecommunications partner that their systems are fully operational. We are noticing the same on our end.
Posted Sep 01, 2026 - 15:17 PDT
Monitoring
Between 9:00 AM and 10:27 AM PT, an outage at one of our upstream telecommunications providers affected calling and message delivery on Spruce.
During this window:
* Calling: Some inbound and outbound calls failed to connect. Affected inbound calls were routed to voicemail where a voicemail greeting was configured. Affected outbound calls failed with an error indicating the call could not be placed. * Inbound SMS: Some incoming text messages were delayed. * Voicemail: Some voicemails were delayed in appearing in Spruce.
Spruce itself remained available throughout. Teammates could sign in, access their conversations, and send messages as normal. Outbound text messages sent during this period were all eventually delivered.
Our provider has confirmed their systems are operating normally, and we have seen normal calling and message delivery on Spruce since 10:27 AM PT.
We're sorry for the disruption and are actively monitoring to ensure that the system remains fully operational.
Posted Sep 01, 2026 - 09:00 PDT
This incident affected: Phone Call Routing and SMS Routing.