All Systems Operational

About This Site

If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Phone Call Routing ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website ? Operational
90 days ago
100.0 % uptime
Today
Fax ? Operational
90 days ago
100.0 % uptime
Today
SMS Routing Operational
90 days ago
100.0 % uptime
Today
Video Calling ? Operational
90 days ago
100.0 % uptime
Today
Spruce app notifications ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Outbound and Inbound calls not connecting on Spruce
Resolved - Our telecommunications infrastructure provider has confirmed that the system is fully operational now. Inbound and outbound calls for many customers were impacted between 7:15am PT and 10:30 am PT on April 22, 2024. All call events, including any voicemails, should be in the Spruce inbox.

We apologize for the disruption this issue may have caused to your practice operations. We're working closely with our telecommunications provider to identify the root cause of the issue and engage with them in ways to reduce the likelihood of such an issue from occurring again.
Apr 22, 11:32 PDT
Monitoring - Our telecommunications infrastructure provider identified the problem to be a scaling issue. They have scaled their resources appropriately and are starting to see recovery on their end. In our testing, inbound and outbound calls seem to be working now. It will likely take a few more minutes for inbound and outbound calls to work for all customers. We'll continue to monitor the situation and post an update here.
Apr 22, 08:55 PDT
Update - Our telecommunications infrastructure provider has acknowledged that this is an issue on their end. Their engineering team is actively looking into the issue. We are in close contact with them and will continue to update this incident page as soon as we have another update to share.
Apr 22, 08:04 PDT
Investigating - We are receiving multiple reports of practices being unable to hear the other party on inbound and outbound calls. We are actively investigating the issue and will keep this incident page updated as we have updates to share.
Apr 22, 07:55 PDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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