Resolved -
All delayed outbound SMS, email and fax are now caught up and we are no longer experiencing a delay in sending messages. We will continue to monitor the system to ensure that the system is functioning smoothly.
May 22, 11:45 PDT
Identified -
We continue to experience delayed SMS, email and fax. We have identified the problem to be with our telephony infrastructure provider and are actively working with them to resolve the issue.
May 22, 11:15 PDT
Investigating -
We're currently seeing delays in outbound SMS, email and fax.
No impacts to inbound SMS, phone calls, video calls or secure messaging.
May 22, 10:43 PDT