All Systems Operational

About This Site

If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Phone Call Routing Operational
90 days ago
100.0 % uptime
Today
Marketing Website Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Routing Operational
90 days ago
100.0 % uptime
Today
Video Calling Operational
90 days ago
100.0 % uptime
Today
Spruce app notifications Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 24, 2026
Database Upgrades
Completed - Database upgrades are complete. There were brief periods of potential impact to Spruce inbox availability and phone call routing that occurred during the maintenance window:

2026-05-24 07:17:23 UTC - 2026-05-24 07:17:44 UTC
2026-05-24 07:39:32 UTC - 2026-05-24 07:40:04 UTC
2026-05-24 07:48:59 UTC - 2026-05-24 07:50:40 UTC
2026-05-24 07:58:29 UTC - 2026-05-24 07:59:08 UTC
2026-05-24 08:06:56 UTC - 2026-05-24 08:07:51 UTC

The platform is fully operational.
May 24, 01:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 PDT
Scheduled - We will be performing scheduled database upgrades on May 24 between 12:00 AM – 3:00 AM PT.

During this window, you may experience brief outages (typically 2–5 minutes) affecting core functionality, including the ability to log in, view contacts, access your inbox, and make and receive calls.

To ensure you're notified of inbound activity during this time, we will be activating the Backup System. If you haven't already, please sign up for Backup System notifications under Settings > Backup System in the Spruce app.

An engineer will be actively monitoring the system throughout the maintenance window. We'll work to keep any disruptions as short as possible and will post updates here as work progresses.

We apologize for any inconvenience.
May 13, 14:43 PDT
May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Database Upgrades
Completed - Database upgrades are now complete. There were no delays with push notifications, SMS, email and fax. The Spruce API experienced a temporary disruption to write operations between 05:30 and 05:38 am UTC. The platform is fully operational.
May 15, 22:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 13, 14:26 PDT
Scheduled - We will be performing scheduled database upgrades on May 15 between 10:00 PM – 1:00 AM PT.

During this window, you may experience brief delays with push notifications, SMS, email, and fax. You may also temporarily be unable to view or upload attachments in the Spruce app. The Spruce API may also experience temporary outages during this time.

There will be no impact to accessing the Spruce application or to making and receiving calls.

An engineer will be actively monitoring the system throughout the maintenance window. We'll work to keep any disruptions as short as possible and will post updates here as work progresses.

We apologize for any inconvenience.
May 8, 11:40 PDT
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

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