All Systems Operational

About This Site

If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
99.99 % uptime
Today
Mobile Apps Operational
90 days ago
99.99 % uptime
Today
Phone Call Routing Operational
90 days ago
99.96 % uptime
Today
Marketing Website Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Routing Operational
90 days ago
100.0 % uptime
Today
Video Calling Operational
90 days ago
100.0 % uptime
Today
Spruce app notifications Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Intermittent performance issues
Resolved - The intermittent performance issues have been resolved.
Jul 24, 06:33 PDT
Monitoring - We have implemented a series of fixes to improve system stability and are currently monitoring the system.
Jul 23, 14:43 PDT
Update - We have applied some initial fixes to help mitigate the impact, and are seeing some improvement. However, we are still working to identify the root cause of the issue. Our team continues to actively investigate, and we will provide another update as soon as we know more. We apologize for the ongoing inconvenience.
Jul 21, 10:48 PDT
Update - We are continuing to investigate this issue.
Jul 20, 14:11 PDT
Update - We are continuing to investigate this issue.
Jul 20, 12:25 PDT
Investigating - We are currently investigating reports of slowness within the application. Some users may experience delays when loading pages or completing actions. We will provide an update as soon as we have more information.
Jul 20, 12:25 PDT

Jul 23, 2026

Jul 22, 2026

[RESOLVED] Problems loading inbox
Postmortem - Read details
Jul 22, 12:33 PDT
Resolved - Some areas of the Spruce application were inaccessible across desktop, web, iOS, and Android from 6:34 AM PT to 6:50 AM PT on July 22, 2026, due to an infrastructure issue.

‌User Impact during this time:
The Spruce inbox was unavailable to patients and providers.
Bulk messages and saved messages were unavailable for providers.

Inbound calls were not affected. Inbound SMS messages, emails, and faxes were successfully delivered to the Spruce inbox during this time.‌

We are working to determine the root cause of the service issue and exploring ways to prevent similar incidents in the future.
Jul 22, 10:35 PDT
Monitoring - We noticed loading issues starting around 13:34 UTC. We identified the issue and implemented a fix. We are seeing the system recover and will continue to monitor to ensure that the system is stable.
Jul 22, 06:59 PDT
Investigating - We are investigating an issue with loading leading the inbox in the web and mobile apps.
Jul 22, 06:47 PDT

Jul 21, 2026

Jul 20, 2026

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage