All Systems Operational

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If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Phone Call Routing Operational
90 days ago
99.96 % uptime
Today
Marketing Website Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
SMS Routing Operational
90 days ago
100.0 % uptime
Today
Video Calling Operational
90 days ago
100.0 % uptime
Today
Spruce app notifications Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Incoming calls not ringing to VoIP Desk Phones
Resolved - This incident is fully resolved.

From 11:30am to 2:30pm PT on June 9th, incoming calls did not ring Spruce VoIP Desk Phones.

The cause was a malformed SIP header that Spruce was sending to our telecommunications infrastructure provider, which caused those calls to fail. Spruce corrected the header formatting, restoring normal call routing by 2:30pm PT. We then monitored through 4:30pm PT to confirm full restoration before closing the incident.
Jun 9, 16:30 PDT
Monitoring - We have rolled out a fix as of 2:41 PT. Incoming calls to VoIP Desk Phones should be functional now. There was no impact to incoming calls to cell phones or the Spruce application on mobile/computer via Internet Calling.

We're continuing to monitor the platform to ensure that incoming calling is fully restored. We will continue to work with our telecommunications infrastructure partner to root cause the issue.
Jun 9, 14:46 PDT
Identified - We identified an issue with our telecommunications infrastructure provider that's affecting calls to VoIP Desk Phones. We've found a way to work around the issue such that calls start to work again. We'll post another update here shortly once the fix is rolled out.
Jun 9, 14:06 PDT
Investigating - We are getting multiple reports of issues with calls ringing to VoIP Desk Phones and are actively investigating the issue.
Jun 9, 12:31 PDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

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