All Systems Operational

About This Site

If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Phone Call Routing ? Operational
90 days ago
100.0 % uptime
Today
Marketing Website ? Operational
90 days ago
100.0 % uptime
Today
Fax ? Operational
90 days ago
100.0 % uptime
Today
SMS Routing Operational
90 days ago
100.0 % uptime
Today
Video Calling ? Operational
90 days ago
100.0 % uptime
Today
Spruce app notifications ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024
Resolved - AT&T is reporting that, as of 3pm ET, service has been restored to all impacted users. Spruce services should be operating normally for patients and providers at this point. If you are experiencing any issues, please don't hesitate to reach us at support@sprucehealth.com.
Feb 22, 13:00 PST
Identified - AT&T is currently experiencing an outage which is having the following impact.

Providers with AT&T as their cell phone service provider may experience the following:
- Unable to make calls from the Spruce application
- Unable to receive verification codes to log in to Spruce

All providers may experience the following:
- Callers using AT&T unable to call Spruce phone numbers
- Texters using AT&T unable to SMS Spruce phone numbers
- Providers calling patients with AT&T unable to receive calls

The following services are NOT impacted:
- Exchanging secure messages, fax and email via Spruce
- Video calling on Spruce

Feb 22, 07:39 PST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Video calls should now be functioning on Spruce. The issue was with our underlying video infrastructure provider. We are still gathering the details on what went wrong on their end and will post more details as a postmortem to this incident page. We're sorry for the inconvenience this incident caused to your business.
Feb 15, 17:24 PST
Monitoring - A fix has been implemented and we are seeing the issue being resolved. We will continue to monitor to ensure video calls are fully operational.
Feb 15, 15:47 PST
Update - We have engaged our video infrastructure provider to help investigate. We have been able to reproduce this issue on our end. We're actively working on this issue and will update this page as soon as we have an update to share.
Feb 15, 15:02 PST
Investigating - We are investigating an issue with video calls where patients are unable to join a video call with their provider.
Feb 15, 14:12 PST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.