Spruce Inbox slow to update

Incident Report for Spruce Health

Resolved

This incident has been resolved.
Posted Aug 19, 2021 - 14:45 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 19, 2021 - 13:48 PDT

Monitoring

The Spruce Inbox functionality has been restored. We are running a check to ensure that all communication showed up in the inbox for all providers.
Posted Aug 19, 2021 - 13:48 PDT

Investigating

We're experiencing slowness in the Spruce Inbox loading and are investigating this as we speak.
Posted Aug 19, 2021 - 12:59 PDT
This incident affected: Web App, Mobile Apps, Phone Call Routing, and SMS Routing.