[RESOLVED] Messages delayed to Spruce Inbox

Incident Report for Spruce Health

Resolved

The system has recovered after the increase capacity. There should no longer be a delay in messages showing up in the Spruce inbox. The customer impact was from 07:20 PT - 10:40 PT on Sept 3 2024.

Posted Sep 03, 2024 - 11:17 PDT

Monitoring

We have increased the capacity of the system to reduce the delay in messages showing up in the Spruce inbox. The increased capacity has resulted in recovery where messages are now showing up in the inbox in a timely fashion.

We're continuing to monitor the system to ensure normal operations while also leaving the increased capacity in place.

Posted Sep 03, 2024 - 10:53 PDT

Investigating

Some providers and patients may be experiencing a delay in messages showing up in the Spruce inbox. There is no impact to making/receiving calls, video calls, or sending messages.

Posted Sep 03, 2024 - 07:20 PDT

This incident affected: Web App and Mobile Apps.