Database upgrades are complete. There were brief periods of potential impact to Spruce inbox availability and phone call routing that occurred during the maintenance window:
2026-05-24 07:17:23 UTC - 2026-05-24 07:17:44 UTC 2026-05-24 07:39:32 UTC - 2026-05-24 07:40:04 UTC 2026-05-24 07:48:59 UTC - 2026-05-24 07:50:40 UTC 2026-05-24 07:58:29 UTC - 2026-05-24 07:59:08 UTC 2026-05-24 08:06:56 UTC - 2026-05-24 08:07:51 UTC
The platform is fully operational.
Posted May 24, 2026 - 01:41 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 24, 2026 - 00:00 PDT
Scheduled
We will be performing scheduled database upgrades on May 24 between 12:00 AM – 3:00 AM PT.
During this window, you may experience brief outages (typically 2–5 minutes) affecting core functionality, including the ability to log in, view contacts, access your inbox, and make and receive calls.
To ensure you're notified of inbound activity during this time, we will be activating the Backup System. If you haven't already, please sign up for Backup System notifications under Settings > Backup System in the Spruce app.
An engineer will be actively monitoring the system throughout the maintenance window. We'll work to keep any disruptions as short as possible and will post updates here as work progresses.
We apologize for any inconvenience.
Posted May 13, 2026 - 14:43 PDT
This scheduled maintenance affected: Web App, Mobile Apps, Phone Call Routing, Fax, SMS Routing, Video Calling, Spruce app notifications, Integrations, and API.