We have completed the database updates for the night. Everything went fairly smoothly and the system is full operational based on our monitoring.
We experienced two brief periods of outages: -12:00 am PT - 12:06am PT: Practice links failed to load. Patient connections during this time were unsuccessful. - 12:10 am PT - 12:14am PT: Media files in conversation view + media uploads failed to load. Voicemail greetings and greeting prompts continued to work for inbound calls.
We'll do another round of database updates tomorrow night for the ones that we did not get to today.
Thank you for your patience, and if you have any questions, please email us at support@sprucehealth.com or write into your Spruce Support thread in app.
Posted Mar 16, 2023 - 00:53 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 15, 2023 - 23:00 PDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 15, 2023 - 19:09 PDT
Update
IMPORTANT NOTE: We changed the maintenance window from 7pm PT - 11pm PT to 11pm PT - 3am PT.
It looks like editing the maintenance window time did not trigger a notification to subscribers. So the purpose of this message is to trigger the notification to ensure that all subscribers are aware of the change in time.
Posted Mar 15, 2023 - 14:13 PDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 15, 2023 - 13:02 PDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 15, 2023 - 12:47 PDT
Scheduled
We will be upgrading our family of databases on March 15 and 16 between 11pm PT and 3am PT. We expect brief periods (likely 2-5 minutes) of outages as we upgrade the core databases during this window. We will be starting with non-critical databases, ensuring that all is good, and then moving over to the critical databases during this time. A member of our engineering team will be online and closely monitoring the system to ensure smooth functioning as we upgrade the series of databases.
During this maintenance window, users may be unable to access their inbox for brief 2-5 minute periods. Inbound/outbound calls may also be impacted during this time. We will do our best to keep these windows as short as possible.
While we likely do not need all 4 hours across 2 days for this, we are intentionally blocking off these times to ensure that we have sufficient time to do these upgrades slowly and safely.
We will update this page as we are making progress on the database updates.
Posted Mar 15, 2023 - 12:47 PDT
This scheduled maintenance affected: Web App, Mobile Apps, Phone Call Routing, Integrations, and API.