Partial MMS/SMS message delivery failures

Incident Report for Spruce Health

Resolved

The issues involving SMS/MMS have been resolved and all messaging should be returned to normal.

Posted Sep 28, 2023 - 15:59 PDT

Update

Our upstream infrastructure partner has reported that the underlying issue causing delivery failures to Verizon and AT&T networks is resolving and successful sends of SMS/MMS messages should be returning to normal rates.

Posted Sep 28, 2023 - 14:11 PDT

Monitoring

We are experiencing MMS/SMS message delivery failures to Verizon and AT&T networks in the US for a subset of phone numbers, due to incorrect message filtering (blocking) by an upstream infrastructure partner. We are working on the problem and will update regularly.

Posted Sep 28, 2023 - 12:16 PDT

This incident affected: SMS Routing.