This incident involved several minutes of partial service outage related to a production database dying unexpectedly (thought to be hardware failure at infrastructure provider), forcing a live switch to the secondary database. The service recovered as expected, very quickly. Conversation loading was temporarily affected, but incoming calls and messages (and other Spruce functions) were unaffected. This automatic recovery in the event of failure is already the intended function of the contingency planning for this type of extremely rare event. While we constantly seek to improve system redundancy and reliability, there are no further action items planned at this time related to this type of occurrence.