Contacts not loading, search functional

Incident Report for Spruce Health

Resolved

The issue preventing contact lists from loading for providers on Spruce has been resolved. Contacts are now loading as expected, and search remains fully functional. We appreciate your patience while we worked on the fix. If you continue to experience issues with contacts loading, please don't hesitate to reach out over the Support thread in-app or via email at support@sprucehealth.com.

Posted Feb 03, 2025 - 04:26 PST

Identified

We have identified an issue where contact lists are not loading for providers on Spruce. You can still search for all your contacts. We are working to resolve the issue but it will take us a few hours to put a fix in place. We will update this page as soon as we have a fix in place and have confirmed that contacts load.

Posted Feb 02, 2025 - 09:36 PST

This incident affected: Web App and Mobile Apps.