If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at support@sprucehealth.com.
Posted Jan 13, 2025 - 16:12 PST
Monitoring
The issue here was with our telecommunications infrastructure partner that was experiencing delivery failures to a subset of phone numbers across multiple networks. They have reported that the issue is now resolved and they are seeing successful delivery of SMS messages to networks.
We're continuing to work closely with them to ensure that the issue is truly resolved. If you continue to experience deliverability issues with SMS, please don't hesitate to reach out over the Support thread in-app or via email at support@sprucehealth.com.
Posted Jan 13, 2025 - 15:13 PST
Investigating
We are investigating an issue with outbound SMS, including verification codes. We will keep this ticket up to date as we learn more.