Spruce Inbox intermittently failed to load

Incident Report for Spruce Health

Resolved

Between 5:08am and 5:24am Pacific Time on December 19th, the Spruce Inbox failed to load for some users. Users experienced errors opening the inbox, or a particular conversation. Users may have also experienced intermittent failures when placing an outbound call or posting a message or sending a fax.

There was no impact to inbound calls or video calls at this time. Some inbound SMS, fax and call events arrived in the inbox in a delayed manner during this time.

From our investigation, the intermittent failures were due to one of the services experiencing a malfunctioning task. We plan to look into this further for how to prevent a particular malfunctioning task from causing intermittent platform wide failures.

Posted Dec 19, 2022 - 05:08 PST