Patients' inbox and messages failing to load on web
Incident Report for Spruce Health
During approximately 11 hours (00:09 to 11:07 PDT), patients were not able to view conversations or messages on the Spruce web app. This impacted most patients who used the web app (the exception being those loading the web app from a browser bookmark). The issue was caused by a server-side change in logic intended to increase performance, which caused unexpected conditions for the patient web app. The result was that patients were not able to see conversations during this period.
Posted Sep 13, 2022 - 00:09 PDT