Inbound SMS, call events and fax delayed

Incident Report for Spruce Health

Resolved

We have deployed a fix for the issue and also ensured that all inbound sms, fax, and call events are being delivered in a timely manner. Messages that were delayed will have a delayed prefix to them.

Posted Nov 15, 2021 - 15:40 PST

Update

We have identified that the issue started at 1:37pm PT. We're working on a fix as we speak.

Posted Nov 15, 2021 - 14:59 PST

Investigating

We are investigating an issue where inbound call events and SMS may be delayed in the last hour.

Posted Nov 15, 2021 - 14:54 PST

This incident affected: Phone Call Routing, Fax, and SMS Routing.