Delayed Sending of Outbound Messages

Incident Report for Spruce Health

Resolved

Outbound SMS is fully functional at this point, along with the rest of the services.

Posted Nov 13, 2023 - 16:04 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2023 - 12:06 PST

Investigating

An issue with our outbound message processing caused SMS, fax, and email messages to be delayed during the period of this event. We have since addressed the issue and outbound messaging is behaving normally again. No other operations were impacted during this event.

Posted Nov 13, 2023 - 09:57 PST

This incident affected: Fax and SMS Routing.