Call transfer to extension failures

Incident Report for Spruce Health

Resolved

This issue has been resolved.
Posted Jun 18, 2025 - 12:50 PDT

Monitoring

We have identified and fixed an issue with transferring calls to internal extensions where the call would be dropped. The call transfer failures began around 4:50 A.M. PDT and resolved around 7:50 A.M. PDT. These errors only occurred for transfers to extensions. Transfers to full 10 digit numbers continued to work properly. We are continuing to monitor the situation and expect transfers to extensions to be working correctly now.
Posted Jun 18, 2025 - 08:11 PDT
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