We have completed the database updates for the night. Everything went fairly smoothly and the system is full operational based on our monitoring.
We experienced two brief periods of outages: - 01:08:55 am PT - 01:09:35 am PT - 01:13:30 am PT - 01:15:00 am PT
Users might have been unable to log in on mobile, see all contacts, access their inbox, and experienced delivery delays for SMS messages during that time. Inbound/outbound calls might have also been impacted. We did our best to keep those windows as short as possible.
Thank you for your patience, and if you have any questions, please email us at support@sprucehealth.com or write into your Spruce Support thread in app.
Posted Mar 31, 2024 - 02:01 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 31, 2024 - 01:00 PDT
Scheduled
We will be upgrading our family of databases on March 31 between 1AM PT and 3am PT. We expect brief periods (likely 2-5 minutes) of outages as we upgrade the core databases during this window. We will be starting with non-critical databases, ensuring that all is good, and then moving over to the critical databases during this time. A member of our engineering team will be online and closely monitoring the system to ensure smooth functioning as we upgrade the series of databases.
During this maintenance window, users may be unable to log in on mobile, see all contacts, access their inbox, and experience delivery delays for SMS messages for brief 2-5 minute periods. Inbound/outbound calls may also be impacted during this time. We will do our best to keep these windows as short as possible.
We apologize for the short notice of this maintenance. We are working with our provider to make these maintenance windows more predictable in the future.
We will update this page as we are making progress on the database updates.
Posted Mar 28, 2024 - 10:11 PDT
This scheduled maintenance affected: Web App, Mobile Apps, Phone Call Routing, SMS Routing, and Spruce app notifications.