At 8:23am PT, we released software that resulted in outbound calls from the Android app failing to work. This was due to software that was incompatible with the latest version of the Android app. We identified the issue at 9:04am PT and quickly root caused it to the software rollout. We deployed a fix at 9:08am PT. Outbound calls on the Spruce Android app were non-functional for customers running the latest version of the app from 8:23am PT - 9:08am PT (45 minutes).
Outbound calling from desk phones, iOS or web-apps were not impacted. No other aspect of the system was impacted.
We are internally discussing ways to reduce the likelihood of incompatible software rollouts like the one that happened today. We understand how important it is for providers to be able to place outbound calls from all platforms at all times, and we’re very sorry for the inconvenience and the business impact here.