Intermittent call failures
Monitoring - Our telecommunications provider has implemented a fix, and we started seeing improvements around 9:45am PT. We are continuing to monitor the situation.
Mar 31, 2025 - 10:31 PDT
Identified - Our telecommunications partner is experiencing issues with call routing. This has resulted in the inability to make or receive calls for some Spruce users. This issue started on March 31, 2025 around 8:10 A.M. PT and is ongoing.
Mar 31, 2025 - 08:10 PDT
SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers
Identified - The issue has been acknowledged by our telecommunications infrastructure partner and they are actively collaborating with AT&T on resolving this issue.
Mar 31, 2025 - 09:20 PDT
Investigating - Our telecommunications infrastructure partner has confirmed an issue in receiving SMS from AT&T mobile users in some cases. They are actively collaborating with AT&T to resolve this issue. This issue started on March 28, 2025 around 8:45 PT and is ongoing.
Mar 28, 2025 - 08:45 PDT

About This Site

If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App ? Operational
90 days ago
99.71 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.71 % uptime
Today
Phone Call Routing ? Degraded Performance
90 days ago
99.99 % uptime
Today
Marketing Website ? Operational
90 days ago
100.0 % uptime
Today
Fax ? Operational
90 days ago
99.99 % uptime
Today
SMS Routing Degraded Performance
90 days ago
99.99 % uptime
Today
Video Calling ? Operational
90 days ago
99.99 % uptime
Today
Spruce app notifications ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 31, 2025

Unresolved incidents: SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers, Intermittent call failures.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Database Upgrade
Completed - We have completed the database updates for the night. Everything went fairly smoothly and the system is full operational based on our monitoring.

We experienced two brief periods of outages:
- 01:52:00 am PT - 02:00:00 am PT
- 02:07:15 am PT - 02:16:30 am PT

Users might have been unable to log in, access their inbox and contacts, experienced delivery delays for SMS and FAX messages, and inbound/outbound call disruptions during that time. We did our best to keep those windows as short as possible.

During the upgrade, we enabled the Backup System to ensure organizations continued receiving notifications for inbound activity. Now that the maintenance is complete, the primary systems are fully restored, and the Backup System is no longer needed for this purpose.

Thank you for your patience, and if you have any questions, please email us at support@sprucehealth.com or write into your Spruce Support thread in app.
Mar 17, 02:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 PDT
Scheduled - We will be upgrading our family of databases on March 17 between 1AM PT and 3AM PT. We expect brief periods (likely 2-5 minutes) of outages as we upgrade the core databases during this window. We will be starting with non-critical databases, ensuring that all is good, and then moving over to the critical databases during this time. A member of our engineering team will be online and closely monitoring the system to ensure smooth functioning as we upgrade the series of databases.

During this maintenance window, users may be unable to log in, see all contacts, access their inbox, and experience delivery delays for FAX and SMS messages for brief 2-5 minute periods. Inbound/outbound calls may also be impacted during this time. We will do our best to keep these windows as short as possible. We will be activating the Backup System while upgrading the critical databases to ensure that organizations are notified of inbound activity during this time. Please sign up for notifications from the Backup System under Settings > Backup System in the Spruce app, if you haven’t already.

We will update this page as we are making progress on the database updates.
Mar 6, 06:21 PST
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