All Systems Operational

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If you are experiencing issues and there are no active incidents below, please contact Spruce support in-app or at support@sprucehealth.com

Uptime over the past 90 days. View historical uptime.
Web App ? Operational
90 days ago
99.71 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.71 % uptime
Today
Phone Call Routing ? Operational
90 days ago
99.99 % uptime
Today
Marketing Website ? Operational
90 days ago
100.0 % uptime
Today
Fax ? Operational
90 days ago
99.99 % uptime
Today
SMS Routing Operational
90 days ago
99.99 % uptime
Today
Video Calling ? Operational
90 days ago
99.99 % uptime
Today
Spruce app notifications ? Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
[Resolved] SMS Delivery Failures from AT&T Network to a subset of Spruce Phone Numbers
Resolved - The system is operating as normal. Our telecommunications infrastructure partner has informed us that the issue with inbound SMS messages from the AT&T Network to a subset of Spruce phone numbers has been resolved. It began March 28, 2025 around 8:45 PT and was resolved March 31, 2025 around 1:00 PT. We will continue to monitor.
Apr 1, 07:41 PDT
Monitoring - We are observing successful SMS delivery when sending messages from the AT&T Network. We will continue to monitor to ensure full service recovery.
Mar 31, 14:02 PDT
Identified - The issue has been acknowledged by our telecommunications infrastructure partner and they are actively collaborating with AT&T on resolving this issue.
Mar 31, 09:20 PDT
Investigating - Our telecommunications infrastructure partner has confirmed an issue in receiving SMS from AT&T mobile users in some cases. They are actively collaborating with AT&T to resolve this issue. This issue started on March 28, 2025 around 8:45 PT and is ongoing.
Mar 28, 08:45 PDT
Mar 31, 2025
Intermittent call failures
Resolved - Our partner has resolved the issue. All inbound and outbound phone calls are expected to operate normally.
Mar 31, 12:09 PDT
Monitoring - Our telecommunications provider has implemented a fix, and we started seeing improvements around 9:45am PT. We are continuing to monitor the situation.
Mar 31, 10:31 PDT
Identified - Our telecommunications partner is experiencing issues with call routing. This has resulted in the inability to make or receive calls for some Spruce users. This issue started on March 31, 2025 around 8:10 A.M. PT and is ongoing.
Mar 31, 08:10 PDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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